FAQs
Security
Where is my data stored?
All of your fleet data, logbooks, and uploaded receipts are securely encrypted and saved on enterprise-grade Zoner VPS servers physically located in the Czech Republic. Furthermore, our advanced AI Voice Agent and AI Receipt Scanner process your data exclusively through Google Cloud infrastructure located strictly within the European Union. Your data is safe, sovereign, and never leaves Europe.
Do you use advertising banners in the app?
No, we do not use any advertising banners or any other form of marketing in the application.
Yes, we track website visitors to sell our app, but the moment you log in to the app, your company's data and usage are 100% private.
We use tracking codes (Meta Pixel, Google Ads tags) ONLY on our public marketing website (fuelafleet.com), and keep the SaaS app (app.fuelafleet.com) 100% clean (without advertising banners and tracking).
General
Do I have to download the app?
Forget clunky app store downloads, manual updates, and device compatibility issues. FuelaFleet lives entirely in the cloud. 100% Cloud SaaS.
Whether your drivers are on the road using an iPhone or Android, or your accountant is in the office on a Mac or PC, everyone accesses the same live platform instantly via their web browser. When a driver logs a fuel receipt on their phone, the team manager sees the data appear on their desktop the very same second. Seamless, instant, and always up-to-date.
What languages are supported?
FuelaFleet Version 1.0 supports the following languages: English, German, Slovak, Polish, Hungarian and Czech. Additional languages will be added as needed. The application language is set automatically based on the language used on your device (mobile, tablet, or computer) and your location settings.
How do I set up my first vehicle?
To get started, click the + New button on the top right of your dashboard. Enter your vehicle's make, model, and license plate. Be sure to select your preferred currency (e.g., € or $) and units (km or miles). Most importantly, enter your Start Odometer—this gives the app the baseline to calculate all your future fuel consumption and trip distances!
How do I link Drivers to Vehicles?
Go to the Drivers tab and create a profile for your driver. Then, go to your Vehicle's Settings and select that driver from the "Assigned Driver" dropdown. The app creates a smart two-way link: If you click on a vehicle, you can see its current driver. If you look at a driver's profile, you will see a list of every car they have driven, along with their total distance.
Why does the "Monthly Breakdown" distance differ from my Logbook distance?
To give you the most accurate financial data, the app uses two different calculations. The Monthly Breakdown table calculates distance directly from your Fuel Fill-ups to show true fuel consumption. Your Logbook tracks individual trips. Our advanced CSV export actually shows you both distances side-by-side so you can audit your drivers!
How does the Logbook handle "Trips in Progress"?
If you start a trip but haven't reached your destination, simply click "+ Add Trip", enter your starting location, and leave the "End Time" and "End Odometer" blank. FuelaFleet will pin this to the top of your dashboard as a highly visible "Trip in Progress". When you park, just click "Finish" to complete the log!
How does Automated Payroll work?
In a driver's profile, enter their "Hourly Pay Rate" or "Pay per Distance". Every time that driver logs a trip in the Logbook, FuelaFleet runs the math in the background. Open the driver's profile, click "Payroll History", and you will see a beautifully organized accordion showing exactly what they earned month by month.
What is the Action Center?
The Action Center (the Bell icon) is your fleet's brain. It automatically scans your data and alerts you if an Inspection, Emissions test, or Insurance policy is expiring within 14 days. It also tracks custom tasks (like "Change brake pads"), upcoming oil changes, and even alerts you to driver birthdays and work anniversaries!
How do I sync reminders with Google Calendar?
Whenever you log a future date in FuelaFleet (like an upcoming service task, or an expiring Vignette), look for the small Google Calendar (+) icon next to the date. Clicking it instantly opens your Google Calendar with the event title, vehicle name, and date already pre-filled. Just hit "Save"!
How does Intelligent Searching work?
Every major tab (Fuel, Service, Logbook, Documents) features a pill-shaped search bar. You don't need to press enter—just start typing! Type a gas station name, a route destination, or a document title, and the table will instantly filter to show only matching results. Click the "X" to clear it and see everything again.
Do I need to be connected to the internet to use the OBD2 scanner?
No. FuelaFleet connects directly to your ELM327/Vgate Bluetooth scanner locally and reads RPM, speed and other vehicle information.
Can I import my data from another app?
Yes! FuelaFleet features a bulletproof CSV import engine. You can easily import years of fuel logs, service receipts, trips, drivers, fuel cards. The app will even auto-calculate missing distances for you.
Go to guides: How to import data?
How do I import my old data via CSV?
Moving to FuelaFleet is easy.
First, go to any tab (Fuel, Logbook, or Service) and click the "Import" (CSV) button. This will open a modal window. Under Select Data Type field you will see a "Download Empty CSV Template" link - a blank template showing you exactly how FuelaFleet expects your columns to be named. Paste your old data into that template, click Run Import button, and your entire history will populate instantly!
Do uploaded documents go away forever when a user deletes them?
YES!
Whenever a user clicks "Delete" button or mark "Remove" on a document, fuel receipt, or driver photo, the app permanently deletes the file from the server. The user will see 'Delete? Are you sure?' pop-ups on the delete buttons—to prevent accidental clicks! Remove doesn't have a pop-up window.
When can a driver edit or delete a refuelling record?
A Driver can edit/delete their own refuel ONLY IF it is the most recent log. If another driver or admin has already added a newer trip/refuel with a higher odometer, the refuel becomes permanently locked to prevent messing up the historical odometer curve.
Smart VAT Memory - how does it work?
We use the browser's local storage. If a user types 23% for Fuel, their phone will remember 23 and automatically pre-fill it the next time they open the Add Fuel modal. If they type 20% for Service, it remembers 20 independently. It works instantly!
What happens when a driver's access is revoked?
His password is automatically cancelled, and his profile switches to "Archived" status.
If we change the driver's status from "Archived" to "Active," his app access must be reactivated; otherwise, he will not be able to log in.
Can the driver change their password themselves if they forget the original one?
Yes. Simply use the "Forgot password" function.
How to explain "Inactive" vs "Archived"?
INACTIVE (Temporary Leave):
Use this if the driver is on a 2-month medical leave, maternity leave, or suspended.
What happens: Their app login stays active. However, their name is hidden from the "Add Fuel" and "Add Trip" dropdowns so nobody accidentally assigns them a vehicle while they are in the hospital.
ARCHIVED (Contract Ended):
Use this if the driver is fired, quits, or the contract is completely over.
What happens: Their app login is instantly and permanently destroyed to protect company data. They are moved to the bottom of the screen. If they are re-hired a year later, you can simply un-archive them and generate a fresh password.
How does FuelaFleet prevent missed or duplicate trips when drivers log them offline or several vehicles submit data at once?
FuelaFleet is a SaaS solution, meaning it operates entirely online. Drivers cannot add trips while offline.
For instance, if Driver A and Driver B both click the "Save" button at the exact same moment—down to the millisecond—the FuelaFleet system places Driver B into a queue.
Similarly, if a large CSV file is being imported (initiated, for example, by Driver A), Driver B will see a loading animation for a few seconds until the import is complete; their refueling record will then be saved without any issues. This entire process takes only a fraction of a second.
How does FuelaFleet handle fuel receipts with missing or unreadable details?
If the numbers are missing or unreadable, they will be automatically calculated from the existing data when entered into the application—right before your eyes.
How are local VAT rules handled during setup?
The VAT rate is not set globally. You can specify it individually for each entry (e.g., for refueling, charging, etc.).
For example, if you enter 23% for your first refueling, you do not need to re-enter it for the next one, as the value remains stored in your browser's memory. You might use a 20% rate for charging, 5% for vehicle servicing, 21% for tire changes, and so on. If you need to change a value, simply overwrite it, and the application will automatically recalculate the total amount.
Each entry can have its own specific VAT rate.
How does FuelaFleet handle a driver who works across countries with different mileage reimbursement rules, and can it apply the right rule to each trip?
A different reward can be set for each trip, either based on the distance traveled—i.e., a reward per kilometer/mile—or as an hourly rate.
How does FuelaFleet compare fuel purchases and expense reports against bank account or fuel card statements, and how does it identify missing or duplicate transactions?
Fuel purchases can only be compared manually, based on the date, price, and location of the purchase. Missing records must be added manually—the application is not yet integrated with banks. When importing data from fuel cards, duplicate records are imported only once.
How does FuelaFleet handle a driver's digital signature if the driver later disputes a specific trip or payroll statement? Is it possible to retrieve the signed version along with its audit trail history?
The driver approves the trip, expense report, and payroll separately. Since the trip has already been approved, it cannot be rejected at this stage. Expense reports and payroll can be reopened for approval; however, only an administrator or manager has the authority to unlock them. Before providing approval, the driver should ensure that all data is correct.
How does FuelaFleet calculate trip distance when GPS data is unavailable or inaccurate, and how does it distinguish between business trips and private use?
The application does not use an external GPS module; instead, distance is calculated based on the odometer reading (km/miles) entered by the driver at the beginning and end of a trip. A route is also generated via Google Maps based on the addresses provided, though this serves only as a reference. This route on the map can be adjusted to match the actual path taken. Modifying the route on the map does not affect the calculated distance traveled.
At the start of a trip, the driver selects whether it is a private or a business trip. Private and business trips are distinguished using colours and names. Private trips are not included in expenses.
Can we configure approval steps so that managers review drivers' trip and expense reports before the accounting team receives the final exports prepared for VAT purposes?
Accountants can be granted access to the company account, but with permissions limited to reading and exporting CSV and PDF files. They can see which business trips, expense reports and payrolls have been approved and which have not. If reports lack a digital timestamp, it means they have not yet been approved and are in a "pending" status.
How does FuelaFleet prevent modifications to a business trip record or an expense once it has been approved? And can administrators determine who made a change and when?
Once approved, both the business trip and the expenses are locked; they can only be reopened by an administrator or a manager. The entire expense approval process—including digital timestamps—must then be completed again from the beginning.
Can FuelaFleet flag gaps or unrealistic jumps in odometer readings between trips, allowing managers to detect data entry errors before they affect reports?
Only the manager can see the fleet statistics and, by analyzing fuel consumption and the trip log, detect unrealistic jumps in mileage. The application always uses the most recent odometer reading and prevents the entry of a lower value.
Smart Navigator
How does the Smart Navigator help me find my parked car?
Whenever you park in a crowded lot or an unfamiliar city, open the Smart Navigator (the compass icon) and tap "Save Current Location". FuelaFleet will instantly lock in your GPS coordinates. When you are ready to return, simply tap "Navigate to Saved Car", and the app will open your phone's native map to guide you straight to your bumper.
(Notice: Sometimes, there can be an issue with a weak GPS signal in underground garages.)
Can I use navigation apps with FuelaFleet?
Yes! We believe in letting you use the tools you already love. When you search for a nearby location or try to find your parked car, FuelaFleet generates smart, 1-click routing buttons. You can choose to instantly open the route in Waze, Google Maps, Apple Maps, or Sygic.
How do I find nearby gas stations, EV chargers, or mechanics?
If you are low on fuel, need a charge, or encounter car trouble, open the Smart Navigator. Tap one of the quick-search buttons (Parking, Fuel, Charger, or Service). FuelaFleet will securely ping your GPS and instantly generate a list of the top 5 closest facilities within a 5km (or 3-mile) radius, completely sorted by distance. Tap your preferred navigation app next to the result, and you are on your way!
Does the Smart Navigator track my location constantly in the background?
No. FuelaFleet values your privacy. The app only accesses your GPS antenna for a few seconds exactly when you click the button to save a parking spot or search for a nearby station. There is no background tracking, ensuring your battery life and privacy remain fully protected.